Rain after rain. This winter becomes rainy season. Awaken from the sound of rain drops, it was dark and raining heavily. After having breakfast, I took my umbrella and went to work. When I arrived at the gate outside the office building, there was an elder man at the lobby wearing a pair of browny neat uniform. He was giving out everyone a plastic bag which could prevent the floor wet from drops down.
This was the first time I noticed since I moved in the new office. He saw me holding a long umbrella and then gave me a plastic bag with almost the same length. ” It is just right to cover that length of my umbrella. Thank you! ” I said. He smiled politely:” You are welcome, Sir.” This was the considerate service offered by the property management office.
Such a scene could be found in malls and superstores, like Wal-Mart, and Century Mart. A small inconspicuous arrangement brings impressive warmth to people’s hearts. By doing like this, people feel they come to the room where it is as harmonious and genial as home.
Discovery from delicate matter is the judgement to measure capability of competition. Either from giant companies such as GE, Google or even a small grocery, anthropomorphized service is always the spirit rooted in the business.
It reminds me of the efficiency of lining up when customers waiting for payment. The time of waiting will be shortened if the cashier helps to put items into the bag in order after scanning two-dimensional code, meanwhile the customer aside is propping up bags. The cut of time wasted on waiting reduces ratio of customer complaint. And it also doubles possibilities of customers’ another visit. An additional action leads a different consequence.
